Terms and Conditions

 

General Terms and Conditions of Service Clauses

 

RIOFRONTERA SL with NIF: B21524301, hereinafter referred to as Limite Zero, with headquarters at Av. Portugal 1, 21595, Sanlúcar de Guadiana, Spain, responsible for this "website" (www.limitezero.com), presents the terms and conditions of use and the pre-contractual information relative to contracts concluded at a distance on this "website", as referred to in Article 4 of Decree-Law No. 24/2019 of May 1st.

Limite Zero reserves the right to freely modify the pre-contractual information in order to adapt it to the applicable legislation, without the need for any prior notice.

By clicking "Buy" in the shopping cart, the user assumes agreement with the clauses described below.

 

The user agrees to use this site in compliance with the provisions of the applicable legislation, refraining from using the site for activities contrary to the law, morality, and good customs or the rights and interests of third parties.

This site may contain links to other sites, which may contain information or tools useful for our users; however, these General Conditions will not be applied to those third-party sites. As such, the user must inform themselves about the Terms and Conditions of Use of the site to which they were redirected.

 

With the aim of improving and continuing the development of this website, Limite Zero reserves the right to modify unilaterally and at any time, without prior notice, the content present on this website, its services, and the General Conditions of Use, except for contracts already concluded and in execution.

 

The contents and services used for the presentation of this website are the property of Limite Zero, as is their use. The disclosure and distribution of links on other digital or physical platforms that lead to this website are authorized provided they are not accompanied by unauthorized comments or opinions by Limite Zero. The copying and disclosure of logos, texts, images, and videos contained on this website are not permitted.

 

Limite Zero discloses information regarding the characteristics of the products through technical descriptions shared by its suppliers; thus, the images of the products presented on the site are merely illustrative. The customer should consult the detailed description of the product and decide for themselves if the purchase of the product or item suits their needs. Limite Zero is not responsible for possible errors in the prices published on the site and for the validity of the technical descriptions of the products, as well as the images. Differences may exist between the image and the product itself. Limite Zero maintains a continuous effort to keep the information present on this website free from typographical and image errors. Whenever these occur, Limite Zero will proceed as soon as possible to correct them, in order to minimize any situation of possible errors that may occur.

 

Obligations of Customers and Users

 

Users of this website agree to comply with and respect the General Terms of Contract and Use set out on this page, especially:

1. Not to introduce, store, or disseminate through the site defamatory, obscene, insulting, xenophobic content and/or any other content that violates the general principles of law and public order;
2. To save and guarantee the security of their access credentials to this platform, and not to disclose their access password to prevent third parties from accessing their account.
3. To guarantee the truthfulness of their data entered on the site in order to be able to make the purchase.
4. Not to make improper use of the services available on this website, especially and not exclusively: SQL injection, phishing, unauthorized access to accounts and data of users other than their own.

Users are expressly prohibited from transmitting messages or insulting, misleading, defamatory, or obscene information, or information that violates, in any way, the right to privacy or the intellectual or industrial property of third parties, as well as the availability of any information that may be harmful to third parties or to the owner of the site.
Limite Zero reserves the right to delete any user account that violates the provisions of this page.
Limite Zero declines any responsibility for possible delays or impossibility of processing orders resulting from errors or insufficiency of the data communicated by the customer.

 

PERSONAL DATA

 

1. The entity responsible for the processing of personal data is Limite Zero.

2. Limite Zero has appointed a data protection officer who can be directly contacted at info@limitezero.com

3. The personal data of Limite Zero Customers are processed because they are necessary for invoice registration, in compliance with legal obligations imposed on Limite Zero, for the pursuit of Limite Zero's legitimate interests, or because they were subject to consent. Data identified in the Registration Form as mandatory are indispensable for the provision of the service by Limite Zero. The omission or inaccuracy of those data or other information provided by the customer is their sole responsibility.

4. Personal data provided by the Customer or generated by the use of the service will be processed and stored digitally, with the aim of being used by Limite Zero for: marketing and sales, customer management and service provision, accounting, fiscal and administrative management, dispute management, fraud detection, revenue protection and auditing, network and systems management, information security and physical security control, operator management, and compliance with legal obligations.

5. Data processing for marketing purposes will be carried out according to the option and consent expressed by the Customer. Consent must be prior, free, informed, specific, and unequivocal, expressed in a written or oral statement, or through the validation of an option. The Customer may object to data processing for marketing purposes at any time and by any means.

6. The Customer's personal data may be included in telephone lists and third-party information services, including the Universal Service provider, provided the Customer gives their consent.

7. Personal data are kept for different periods of time, depending on the purpose for which they are intended and taking into account legal criteria, necessity, and minimization of the storage time. In particular, regarding traffic data, these may be kept until the end of the period during which the invoice can be legally challenged or payment claimed, or for the periods legally defined for investigation and criminal prosecution purposes.

8. The Customer is guaranteed the right to access, rectification, opposition, deletion, limitation, and portability of their personal data. The exercise of these rights can be requested through or by written request sent to info@limitezero.com

9. The Customer can obtain complete and updated information about Limite Zero's privacy policy and personal data processing.

10. The points mentioned above aim to comply with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27 (General Data Protection Regulation), and will therefore be applicable only as of May 25, 2018.

 

COOKIES POLICY

 

Limite Zero uses its own and third-party cookies to analyze user behavior to improve performance and user experience.

Cookies used:

- Authentication

- Session

- Permanent

- Performance

- Functional

- HTTP

It is the user's responsibility to manage Cookies in the way that is most convenient for them. You can accept, delete, reject, or configure Cookie alerts in the "options" or "preferences" menu of your browser. The Cookies used by Limite Zero serve to guarantee the services provided and that the browsing experience is the best possible; by disabling them, you may not be able to use some functionalities (e.g., login) or have a less pleasant browsing experience.

Limite Zero does not collect information to be provided to third parties nor does it store customer data that are not strictly necessary for the use of the website.
 

PAYMENT METHODS

 

Limite Zero - Uses Getnet by Santander as a partner for managing Payment Methods; each payment method may have associated additional costs.

Getnet by Santander

If you choose to pay using Getnet by Santander, you will use the Getnet by Santander online payment platform, which means some of your personal data may be shared with them. The Getnet website is www.getnet.eu, where you can find the company's contact details and terms and conditions.

Online Security

When you make a payment through the website, the operation is carried out according to the best practices of online transactions, using a secure web protocol (HTTPS) or the presence of a security certificate (SSL), to guarantee the security of your personal and financial data.
The transaction is managed through a certified payment service provider, which complies with all applicable security rules and requirements for electronic payments.

Neither Limite Zero nor its financial partner will be responsible for possible abuses caused by viruses, illegal practices such as "phishing", or "man-in-the-middle" attacks, or others.

 

CLAIMS:

 

Claims can be made by the customer sending an email to info@limitezero.com, accompanied by the invoice/receipt and up to 15 days after its issuance/dispatch.

In case of disputes, the competent court is http://www.consumoresponde.es/. For more information on claims visit https://www.juntadeandalucia.es/temas/vivienda-consumo/consumo/reclamaciones.html.

We are not responsible for printing errors in the PDFs sent by the site, nor for the texts inserted in them.

 

PROMOTIONS AND DISCOUNTS

 

Limite Zero reserves the right to cancel or modify totally or partially Promotions or Discounts at any time, and undertakes to inform participants as quickly as possible about the content and effective date of the modifications for members.

With respect to customers who have not yet joined the Promotion, Limite Zero reserves the right to modify the conditions of any promotion or discount, as well as the dates they are in force, or to freely end any promotion or discount on its items, without the need for prior notice.

 

GENERAL SAFETY CONDITIONS AND ZIPLINE USE

 

This document establishes the conditions and obligations applicable to visitors (hereinafter "User" or "Customer") of RIOFRONTERA SL (hereinafter "LIMITEZERO"), when participating in the Cross-Border Zipline activity. Everything related to safety is MANDATORY, while the processing of personal data is optional. LIMITEZERO performs annual maintenance sessions and periodically renews the equipment necessary for carrying out the activity according to European standards; however, the cross-border zipline is an adventure activity that, for its performance and enjoyment, requires the users to know, respect, and apply the safety conditions established by the company according to the following postulates:

 

FIRST. Inherent Risk.

 

The Zipline is an adventure sport that can involve physical and emotional risks. Such risks may include trips, slips, falls, and collisions with objects or people, subject to external factors beyond the company's responsibility.

This activity takes place in a natural environment across terrains that may be rugged, exposed, or not conditioned. Therefore, the user and assistants must be aware and capable of moving in this environment.

In order to perform the activity, every participant must purchase a ticket and sign the registration form or, where appropriate, complete the online form, where it is implicitly recognized to have read, understood, and accepted the totality of these conditions of participation and to be informed in detail about the activity they are going to perform.

LIMITEZERO will not be responsible, under any circumstances, for the user's personal belongings. At the time of accessing the practice of the activity and before being equipped with the harness, they must have already safely stored their personal belongings (Keys, mobile phone, wallet, etc.).

 

SECOND. Compliance with Safety Instructions.

 

It is MANDATORY to know and follow the safety rules established by LIMITEZERO, including the proper use of safety equipment and compliance with staff instructions. Additionally, to commit to and guarantee that persons under the user's care also comply with these rules, which are as follows:

• To truthfully inform that a maximum weight of 105 kg and a minimum of 40 kg is met.
• To attend to the safety instructions provided by the staff throughout the entire course, which consist of the following:
  • Both hands on the pulley throughout the entire course, maintaining control of flight direction.
  • Arms extended creating space between the face and the life line at the time of braking.
  • Legs in a vertical position throughout the course as a method of speed control.
  • Feet together throughout the flight.

LIMITEZERO will not be responsible, under any concept, for claims from users or participants if the information provided by them is not real or has been subject to false declarations or if the conditions of participation have not been respected by the users.

 

THIRD. Weather Conditions.

 

Under the understanding that the activity is subject to weather conditions such as wind, which in certain cases accelerates the speed of customers with higher weight, the zipline staff reserves the right to reduce the maximum weight to 100 kg. Likewise, in case of an electric storm or other extreme conditions, LIMITEZERO reserves the right to change schedules and/or cancel or postpone activities, offering scheduling alternatives for customers and, where applicable, a refund.

If the weather conditions are not suitable for its realization, the participant may opt to change the date of the activity or for a refund of the amount

 

FOURTH. Physical or mental condition.

 

The user confirms that neither they nor the persons under their care present physical, mental, or emotional conditions that could put their health at risk, nor that of other visitors or LIMITEZERO staff.

By signing the registration, the user declares that they do not suffer from any illness incompatible with the practice of adventure sports, are not pregnant, do not suffer from any heart condition or allergy incompatible with the activity, and are not under the effects of alcohol, drugs and/or narcotics, as well as any other medication that could compromise their stability, reflexes, or affect their capabilities.

The lack of physical or mental conditions of any of the attendees or users may lead to the suspension of the activity, without liability for LIMITEZERO nor the obligation to refund or reschedule the activity.

 

FIFTH. Disclosure of special medical condition.

 

I assume the responsibility to inform LIMITEZERO staff about any pre-existing medical condition that may affect my participation or that of the persons under my care in the Zipline activities, recognizing that in any case, the use of the same is my responsibility according to medical indications.

 

SIXTH. Co-responsibility.

 

By the present, LIMITEZERO undertakes to place at the service of users facilities and equipment in accordance with European safety standards for the performance of the activity, as well as fully trained personnel who emphasize the importance of following the safety instructions stipulated above and resolve the doubts of users with kindness and respect.

 

SEVENTH. Primary Medical Care.

 

I authorize LIMITEZERO staff to provide primary medical care in case of emergency, exempting them from all liability.

 

EIGHTH. Right of Admission.

 

The user authorizes and recognizes that, at any time, LIMITEZERO staff may terminate their participation in the zipline activity, and/or suspend services within the facilities, if, in the judgment of LIMITEZERO staff, any behavior of the user and/or the persons under their care occurs that may affect safety and/or an environment of respect for the staff and customers of LIMITEZERO, their property and/or person, as well as third parties located in the facilities; without this action implying a breach of contract, the refund of the money paid, or the possibility of any claim for damages against LIMITEZERO.

 

NINTH. Guardianship.

 

Minors must always be accompanied by an accredited legal guardian: adult, parents, or relatives, teacher or monitor who takes charge of them. The user guarantees that, if they are not the parent or legal representative of the minors registered in this Document, they have been granted the corresponding authorization by the parent or legal representative to sign this document on their behalf, a situation that must be brought to the attention of LIMITEZERO staff at the facilities before purchasing the ticket to be issued by the staff.

 

TENTH. Waiver of Future Claims.

 

The user waives the right to present any type of direct, judicial or extrajudicial claim and/or lawsuit against LIMITEZERO, in the event of any damage or harm occurring as a result of: a) the execution of prohibited behaviors or; b) the materialization of natural and inherent risks to the activities developed in the zipline facilities, of which I am aware and responsible, which is ratified by the signing of this document or acquisition of the corresponding ticket.

In case of cancellation by users, with up to 72 hours' notice, they may choose to change dates or receive a full refund; with notice of less than 24 hours, they may only choose a change of dates. Failure to show up for the activity on the date and time implies the full loss of the ticket price. The acquisition of the ticket implies the acceptance and understanding of these CONDITIONS.